When your organization makes a substantial investment in new technology, the last thing you want is for it to go underused. Digital transformation is intended to make people more productive and give them more time to focus on what matters most. But you can’t reap those benefits unless the onboarding process is swift, smooth, and effective enough to deliver immediate results.
That’s why we’ve put so much effort into providing efficient and streamlined implementation and training that sticks when it comes to the Reciprocity® ZenGRC® platform, which is built to simplify compliance, audits, and risk management. We know that the compliance clock is always ticking. Audit deadlines loom and the pressure is on to improve risk and compliance – fast.
Hit the ground running
Once you’re ready, Reciprocity’s Product Implementation Expert team kicks into high gear. For customers with imminent audit deadlines, we fast-track key onboarding processes such as:
- Importing controls
- Setting up focus frameworks
- Reviewing audit workflows
- Training for evidence requests
That doesn’t mean we take shortcuts, though. We start by getting to know your organization’s GRC goals, timeline, and success metrics. Next, we tailor an onboarding plan that aligns with your business objectives. Each custom plan includes training resources such as videos, guides, homework, and on-site training. The goal: give all stakeholders the resources they need to become more productive and effective.
Mixpanel: Onboarding to Audit in 14 Days
Mixpanel is a leading producer of product analytics solutions for customers including Twitter, Uber, and Expedia. As a provider of SaaS to other businesses, Mixpanel needs the ability to produce a report from a service organization control (SOC) audit for customers who request one.
Mixpanel’s first SOC audit was a real bear to complete – a flurry of manual data collection, document tracking, and following up on evidence requests. Communication relied on sending spreadsheets back and forth, a clunky and error-prone process at best. “We made it work, but I said, ‘Never again,'” recalls Thomas Clark, Senior Information Security Manager.
In response, they sought a comprehensive GRC solution not only to speed future SOC audits, but also to better manage operational risk. He chose ZenGRC. But Mixpanel’s next SOC audit was just weeks away. Spoiler alert: Our Product Implementation Expert team got them up and running in time for that SOC audit with a solution that reduced effort by 25%.
Read the full customer story to learn more.
What real-world customers have to say about us
Our customers have also recognized us year after year for fast time-to-value. Here’s what a few of them have to say in reviews on G2:
“The customer support team is excellent and super helpful. Eric, our current Customer Success Manager, is super responsive and always there to answer my questions.”
“Customer Support and Professional Services teams have been fantastic to work with. ZenGRC’s professional services organization has helped us expand the compliance frameworks we can audit against. We started with SOC audits and will soon be testing against ISO 27001 and NIST 800-53.”
“…dedicated support and customer success managers that make it easy to deploy and get started”
More solutions, more resources
The Reciprocity ZenGRC platform is designed to allow customers to easily scale and mature their GRC activities. What’s more, Reciprocity’s peer benchmarking helps to identify improvement opportunities. That’s why Reciprocity provides world-class post-onboarding support, including:
- ZenGRC University, an extensive resource library with step-by-step tutorials.
- GRC Experts, who provide pragmatic consultative guidance
- Customer Success Managers, who help you meet evolving needs.
Implementing a brand-new GRC solution can be a daunting process, but it doesn’t have to be. Our onboarding process can get you up and running quickly with hands-on support, user training, and consulting. This enables our customers to get the most out of the ZenGRC platform today, tomorrow, and for years to come.
Interested in learning more about Reciprocity Onboarding Services?
Read our more in-depth case study, Off to the Races: Reciprocity Onboarding Services Drive Rapid Time-to-Value for ZenGRC Customers.
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