Customers Benefit from Tight Sync, Seamless Communication and Plug-and-Play Integration Between Popular Cloud-Based Solutions

SAN FRANCISCO – May 20, 2020 – Reciprocity, the company behind ZenGRC, the industry-leading information security risk and compliance solution, today announced the expansion of ZenGRC capabilities to include a connector for ServiceNow, the leading digital workflow company. The ZenGRC connector for ServiceNow provides multiple benefits to customers using ServiceNow for their digital workflows, and ZenGRC for risk, compliance, and audit management. Highlights include:

  • Work where teams are most efficient: bi-directional sync makes it easy for teams to collaborate in the system in which they’re most comfortable. No additional training for ServiceNow users on ZenGRC is needed, there’s no need to go back and forth between the systems, and operational reporting stays in ServiceNow
  • Seamless communication: once systems are synced, never worry about data silos or information not being properly shared, stored, or tracked. Facilitates quick response to clarification questions, and requests for additional evidence which reduces audit time and time to remediate issues. ZenGRC users who don’t have ServiceNow user accounts can still access attachments and comments submitted in ServiceNow which is particularly important for external auditors
  • Ready to go out of the box: it takes less than 20 minutes to set up and configure the ZenGRC connector for ServiceNow. Once set up, teams are self-sufficient with no additional effort required from ServiceNow admins

“ServiceNow is a critical component to our IT infrastructure and when we were evaluating risk and compliance solutions, it was a requirement that it integrated with ServiceNow,” said Steven Landman, IT GRC Analyst at Chipotle. “The ZenGRC connector for ServiceNow brings the two solutions together in a way that allows us to maximize efficiency, streamline processes, and have a single source for all reporting and insights. Reciprocity has been great to work with. They have listened to our feedback, invested in helping us achieve our goals, and been a great partner. I highly recommend ZenGRC to any ServiceNow customer looking for a risk and compliance solution.” 

“With the ZenGRC connector for ServiceNow, we’ve built a powerful integrated solution that allows team members to work where they’re most efficient. Risk and compliance teams can run critical processes, including internal and external audit, out of ZenGRC, while key stakeholders can work from the comfort of their ServiceNow instance,” said Scott Nash, Vice President of Product at Reciprocity. “While it was a significant investment to deliver this experience, the end result for our joint customers has been incredible. We’ve helped them remove data silos, increase visibility with better reporting and analytics, and get work done much more efficiently.” 

ZenGRC provides exceptional value, including the best-in-class time to value and total cost of ownership, with a flexible platform that fits unique program requirements, pre-loaded with content and templates, and white-glove onboarding from our team of industry experts. Current customers can contact their customer success manager, and access educational materials at ZenUniversity. For more information or to schedule a demo, go to

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About Reciprocity

Reciprocity’s mission is to turn corporate compliance from a cost center into a valuable strategic asset. Our ZenGRC platform simplifies the way organizations manage information security risk and compliance, and encourages transparency and trusted relationships with key stakeholders. Find out why the world’s leading companies trust ZenGRC at 

Reciprocity, ZenGRC, and ZenConnect are trademarks and registered trademarks of Reciprocity in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. © 2020 Reciprocity. All rights reserved.


For more information contact:

Kari Curto

[email protected]

(650) 504-1076


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