Last Updated: May 6, 2022

Reciprocity hosts SaaS products (the “Service”) and provides support in accordance with this SLA to customers of the Service (“Customer” or “you”). You should be able to find help using the resources below.

There are several ways to contact Support, but the first step for most people should be to search our documentation within each of our product’s knowledge base.

If you can’t find an answer to your question, or you are affected by an outage, then customers who are in a paid subscription can submit a support ticket to the Support team by sending an email to [email protected]. It will automatically create a case in our service desk and our support team will respond according to the service levels stated within this SLA.

Using Reciprocity’s (Community Edition, a proof of concept) SaaS granted through trials or freemium product programs do not come with technical support. If you are facing issues relating to billing, purchasing, subscriptions, or licensing, please refer to the section below regarding Issues with billing, purchasing, subscriptions or licenses.